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Transaction Process
BCM / 2019-01-08

1. Set up an account


Online SHOPPING: For initial order customers, you can register your membership account through the Chemical Treasure online (https://www.biochemmall.com).


Offline shopping: Tell us your contact information (including name, company, address, telephone, fax and E-mail) through the website, telephone or email, so that customer service staff can set up an account for you.




2. How to order


Online shopping: login to your member account, search for the products you want to buy, you can order online self-service;


Offline shopping: through online customer service, fax, E-mail or call customer service to inquire product price and delivery time, customer confirmation order will be sent to you.




3. Payment procedure


Online payment customers: Support a variety of payment methods, including Alipay/wechat Pay/corporate accounts, etc.


Customer: Please remit the money according to the account information on the order confirmation sheet, indicate the order number, and wait for the confirmation of payment and delivery.


Monthly SETTLEMENT: After receiving the order confirmation form, the product name, specification and quantity shall be checked and returned with signature or seal, or E-mail reply for confirmation.We will arrange the delivery according to the agreed delivery time of the order.




4. Waiting for delivery


Please carefully check the goods received, if there is damage, missing please contact our company within 2 working days, we are responsible for free replenishment after confirmation;If the quality problem is found, please contact in time within 15 days. If the time limit is exceeded, we will not accept complaints and return or exchange.


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